Common questions

Straight answers, including the awkward ones. If yours is not here, email hello@hostly-reviews.com and a person replies within two business days, Monday to Friday.

How do I cancel?

In Hostly, open Settings and choose Manage my plan. That opens Stripe, where you cancel in one click. No email required, no retention call, no hoops.

Your service continues until the end of the month you have already paid for. You keep full access until then.

Will I be charged after the free trial?

Yes, unless you cancel first. The trial is 7 days, your card is taken at signup, and the first charge of $99 happens on day 8. Stripe emails you before it does. Cancel any time in those 7 days and you are charged nothing.

How do I change my card?

Same place: Settings, then Manage my plan. Stripe handles the card directly. Hostly never sees or stores your card number.

Why does my review data look stale, or missing?

Hostly checks your Google reviews through the day and again every morning, so new reviews land within hours rather than instantly. The app shows you exactly when it last checked.

If a check ever fails, Hostly deliberately keeps your last known-good numbers rather than showing you a zero. So if the figures look frozen, that is Hostly refusing to guess, and it is worth emailing us.

Why did my rating or review count change?

Because Google's did. Reviews get added, edited and removed on Google all the time, and Hostly reports what is actually on your listing at the last check. Hostly never edits, hides or filters your reviews.

Do you write and post the replies for me?

Hostly writes the draft. You approve it. Nothing is ever published without your tap, and anything sensitive is held back and flagged before you can approve it.

Today the final step is a copy and paste onto your Google listing, which takes seconds. Direct posting arrives once Google approves Hostly's access.

Can I add a second location?

Not yet. One Hostly account covers one business. If you run more than one location, email us and we will sort something out rather than have you guess.

How do I export my data?

Email hello@hostly-reviews.com and we send it to you. There is no self-serve export button yet, and we would rather tell you that than have you hunt for one.

What happens to my data if I cancel?

We keep it for 90 days after your paid period ends, in case you come back or want an export. After that it is deleted. Ask for an export any time in that window.

Who do I contact, and how fast will you answer?

hello@hostly-reviews.com, and a person answers within two business days, Monday to Friday. Usually much sooner. There are no ticket numbers and no chatbot.